Regional Transit Service, Inc. (RTS)

Regional Transit Service, Inc. (RTS) is the public transportation system that provides bus service for the Rochester area and nearby suburbs.  RTS is committed to making riding the bus as easy and enjoyable as possible for our customer.

A knowledgeable team of Customer Service Representatives are available to assist customers with information related to public transportation services. Customer Service Representatives are committed to providing customers with a friendly, informative, and timely information. The RTS Customer Service Center (288-1700 or 1-800-288-3777) is open Monday through Friday from 7am to 6pm, and Customer Service Representatives will help you with your requests regarding routes, schedules, and fare options.

Customers can call the numbers above 24 hours a day, 7 days a week and the Automated Phone System will provide route, bus schedule, and fare information. Customers can also visit the RTS website for information regarding our services, including the Trip Planner feature which provides customers with a detailed customized trip itinerary using technology similar to the popular website Mapquest.

For more information please contact RTS Customer Service Representative Millie Rosa.